Snoww Privacy Policy

Last updated:21st May 2018

Snoww ltd (a company registered in England and Wales under company number company number 10145244), along with any group companies (together, “snoww,” “us”, “we”, or "our") are committed to protecting and respecting your privacy in connection with your use of our website, www.snoww.com (the “Website(s)”), mobile applications (“Apps”) and other products (“Products”), services (“Services”), and features thereof.

We are the data controller and will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data.

If you have any questions about this Privacy Policy or our use of your personal information or would like to submit a subject access request or exercise your other data subject rights, please contact our Data Protection Officer via email at [email protected] or please write to The Data Protection Officer, snoww ltd, The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL, United Kingdom.

This policy was written in English. To the extent a translated version conflicts with the English version, the English version prevails. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.

The purpose of this privacy policy (“Privacy Policy”) is to give you a better understanding of:

Protecting your privacy is very important to us. We hope you take the time to read our Privacy Policy and understand the above points. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated Date” above to indicate when those changes will become effective.

Information we may collect from you:

We may collect and process the following information about you:

Cookies and Similar Technologies

When you visit the Services, a cookie will be stored on your computer. Generally, cookies and similar technologies work by assigning to your browser or device a unique number that has no meaning outside of snoww. snoww uses these technologies to personalise your experience and to assist in delivering content specific to your interests. Additionally, after you’ve signed up to, or logged into your account on our Services, snoww saves that information so you don’t have to re-enter it repeatedly during that session.

How your information is used

Snoww uses the information you give to us to operate our Services in accordance with this Privacy Policy.

How your information is shared

Snoww is a social network, and some of your information and content will be shared publicly on snoww for other users to see. Much of this is subject to your privacy settings, which we make as clear as possible, and give you as much control as possible. We encourage you to manage your privacy settings in accordance with your preferences.

There are certain circumstances in which we may share your Personal Data and other information with certain third parties without further notice to you, including as set forth below:

Other useful privacy and security related matters

We do not knowingly collect Personal Data from children under the age of 13 and do not target our websites to children under 13. If you are under 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Data through any of our Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us, and we will investigate and, if necessary, endeavour to delete that information from our databases.

We process Personal Data only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the Personal Data needed to provide or improve our Services. We take reasonable steps to ensure that the Personal Data we process is accurate, complete, and current, but we depend on our users to update or correct their Personal Data whenever necessary.

We take reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These steps include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store Personal Data. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to us via the Internet.

Managing Your Settings

Privacy Settings

The following information is public, and available to everyone who uses snoww:

You may choose to have a private profile. To change your profile settings to private, click on the ‘Edit’ link on your profile page, then tick the ‘Private Account’ button.

Choosing to have a private profile will have the following consequences:

You may also choose to make selected activities, or all of your activities private. To change your activity settings to private, click on the ‘Edit’ link that activity’s page, then tick the padlock icon.

If you make an activity private, it will not be viewable to anyone other than yourself, and to certain employees of snoww to ensure all content is appropriate.

Sharing your live location with followers

While recording an activity on snoww, you have the option to share your live location with your followers. This can be turned off by unticking the ‘share live location with followers’ button on the find friends screen, and will only be shared while you are recording an activity.

From time to time, users may forget to turn off their tracking, making their live location available to their followers when they are not skiing/snowboarding. To reduce this, we take the following actions:

Adjust Notification and Email Preferences

Snoww offers various ways to manage the notifications you receive. You will be asked to opt-in to emails and in-App push notifications when you sign up or log into your account for the first time.

You can choose to stop receiving certain emails and notifications by indicating your preference on the ‘Notification Centre’, located in the More section of the App.

You may also unsubscribe by following the instructions contained at the bottom of each type of email. Any administrative or service-related emails generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

We give you as much control as possible over the in-App push notifications you receive from us. You can choose which of the following types of notifications you’d like to receive:

Please allow up to 48 hours for notification and email preference adjustments to take effect.

Deleting Information and Accounts

You may request that your account is deleted by emailing [email protected]. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated.

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Following your deletion of your account, it may take up to 60 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to snoww, such as statistics of the use of the Services.